So the phone calls While using the timing are only for enjoyable? I sat below All day long ready, he ultimately came at four:30. He explained he advised Empire he could be listed here late afternoon to ensure implies they ended up lying to me.
I haven't any assurance in the installers that were listed here so I want a complete new crew and don't just do I count on but I need a credit history for time, aggravation along with the incompetence proven by the employees To this point a result of the aggravation and time squandered. My partner functions evenings and now has to remain up once again for at the present time of set up that should have been accomplished.
First of all, We misplaced our carpet in Hurricane Irma And at last received the money to invest in much more. So we imagined. I have already been wanting to get carpet mounted because November seventh, 2017. We scheduled an appointment for five-7pm plus a consultant didn't present. We rescheduled for November 9th and he or she confirmed, we instructed her we were considering the acquisition and to maneuver ahead Along with the sale. A consultant was purported to get in touch with us November tenth and schedule the carpet and vinyl installation for November 13th and 14th. There was no phone call and we left multiple voicemails for anybody with the office to phone us back again with the installation. The installation dates came and went and we continued to call leaving voicemails and work purchase numbers have been placed by means of customer service. We have been attempting to get flooring by Thanksgiving on account of loved ones coming to city. We had Thanksgiving on concrete floors and made the best of it masking it with towels and blankets for kids attending.
August fifteen, 2018 at 12:09 pm Very good morning. I am crafting to complain about a botch tile work that I experienced finished on my two bogs in April 2018. The work took practically a few days, the contractor took the entire product or service that I thought I acquired and my commode was replaced improperly. To generate issues even worse I recognized in June 2018 that my grout was cracking in my bedroom bathtub– considered not too much about it right up until July 2018 After i found substantial piece of gout was cracked in my major rest room and another bathroom, not forgetting the ground was unleveled. It took me three weeks to secure a seller out ( just after quite a few makes an attempt only to generally be told he was on vacation). When he came he stated that the floor was unleveled and that several of the tiles would want to be eliminated and changed in an effort to take care of.
Thank you for bringing your concerns to our notice. We apologize for The shortage of abide by up that you simply’ve acquired, and we’d like to understand far more.
2. The floating ground has now separated within the seams in two various spots. I would like rapid response on this example please.as I am involved this is occurring.
Can anyone, just like the CEO preferably, get back to me to discuss this matter ASAP. Public relations is big to a corporation & whoever handles it ought to be aware of how your customer service or personnel tackle your organization’s phone calls & techniques! Thank you ahead of time for looking through this grievance………..
I had my cabinet installed program for eight/15. Given that must be delayed right up until who is aware of when. I've appliances timetable to get shipped, home furnishings that must be delivered and other things that must be happen and absolutely nothing can go until these floors are finished.
(1) the pads Employed in the lounge undoubtedly are a kind of StainMaster pad that I believe is intended to Enhance the life of the carpet. Even so, the pads that mounted by means of out the rest of the dwelling are certainly not StainMaster and are ,the truth is, a form of multicolored pad that does have any kind of dampness barrier under the carpet.
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You should e-mail us at customersupport@ empire-today.com with both of those the street deal with and phone number listed beneath your purchase. Be sure you mention Headquarters in the topic line. We anticipate hearing from you, thanks.
August one, 2018 at 12:24 pm I am fearful I did not read through the reviews prior to accomplishing company with Empire, it's been a nightmare from the start and it continue to continues. For making a protracted story limited they do not retain appointments they make, they do not communicate in almost any way when claimed appointments are missed.
Ok so we have a supervisor who swears they could make it up to us. Took $100 off the worth to reschedule. Reluctantly I agreed bc that they had my deposit etc. Scheduled for November 28.
July 13, 2018 at twelve:40 pm Wow, I desire to say Another text which i’m sensation but that could only Permit you to feel read more that I am some un-educated donkey’s powering. I have had calls all 7 days regarding my appt. today, confirming it had been likely to occur. My wife and I had to go ahead and take working day off perform and received up at 4:thirty am to filter everything within our master bedroom and a spare space, so we might have carpet set up today. We completed transferring anything all around 8:00am. at 8:50am I was contacting customer service simply because I hadn’t listened to from anybody nevertheless. While I had been on maintain, I received a contact from customer service stating they didn't have more than enough installers do complete our install today. All the things we individual that was in 4 rooms is currently shoved into two rooms. I can Are living this way for the time it would take them to install carpet in two rooms but no longer than that.